Last updated: January 1. 2026
Business Name: PopichCo Ventures Inc. | ElegantJewelryStore.com
Location: 219 90 Ave SE, Calgary, Alberta, T2J0A3, Canada
Thank you for shopping at ElegantJewelryStore.com. This policy outlines how returns, refunds, and cancellations are handled for purchases made through our website. We are committed to operating in full accordance with Alberta consumer protection legislation, including the Consumer Protection Act.
14-Day Return Policy
We accept return requests within 14 calendar days of confirmed delivery.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be in its original packaging.
- All original tags, accessories, and included materials must be present.
- Proof of purchase (order number or email receipt) is required.
Return requests submitted after 14 days of confirmed delivery will not be accepted unless required by law.
Non-Returnable Items
For health, safety, and operational reasons, the following items are not eligible for return:
- Pierced earrings and body jewelry (due to hygiene standards, unless defective upon delivery).
- Gift cards.
- Clearance, final sale, or promotional vault items.
- Custom or personalized products.
- Items marked as non-refundable at the time of purchase.
- Products showing signs of wear, alteration, or user damage after delivery.
How to Start a Return
- Email customer support at contact@elegantjewelrystore.com within 14 days of delivery.
- Include your Order Number, the Item Name, and the Reason for Return (attach photos if the item is damaged or incorrect).
- Wait for confirmation and return shipping instructions from our support team before dispatching your item.
Please note: Unauthorized returns sent without prior confirmation or an issued RMA (Return Merchandise Authorization) will not be accepted or refunded.
Return Shipping
- Customer Responsibility: Unless the return is due to our error (defective, damaged, or incorrect item sent), customers are responsible for return shipping costs.
- Non-Refundable Fees: Original shipping costs are non-refundable.
- Tracking Recommended: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for packages lost or damaged during return transit.
Damaged, Defective, or Incorrect Items
If your package arrives damaged or you receive the wrong item:
- Contact us within 7 calendar days of delivery at contact@elegantjewelrystore.com.
- Provide your order number along with clear photos showing the damage or item discrepancy.
- Once verified, we will arrange a free replacement or a full refund, including applicable original shipping costs.
Refund Processing
- Once your returned item is delivered and inspected at our receiving facility, you will receive an email notification regarding approval or rejection.
- Approved refunds are automatically credited back to your original payment method.
- Processing times typically take 5 to 10 business days, depending on your financial institution.
Order Cancellations
Because our fulfillment system is automated to ensure quick dispatch, orders can only be canceled within 1 hour of purchase. After this period, your order enters processing and cannot be canceled; it must instead follow the standard return process upon arrival.
Chargebacks & Payment Disputes
We aim to resolve all customer issues quickly and fairly. If you experience any issues with your order, please contact our support team prior to opening a bank chargeback or payment dispute.
By completing a purchase on our website, you agree to:
- Contact us first to seek a direct resolution.
- Provide accurate order details to support your request.
- In the event of an unreturned delivered item where a chargeback is opened, we reserve the right to submit delivery confirmation and signed policies to the merchant bank.
Refused Deliveries & Undeliverable Packages
If a package is refused upon delivery or returned to us due to an invalid/incomplete address provided at checkout:
- Return shipping charges assessed by the carrier will be deducted from your final refund.
- Original shipping fees are non-refundable.
- If reshipping is requested due to an address entry error, an additional handling fee may apply.
Your Rights Under Alberta Law
Nothing in this policy limits or excludes statutory rights guaranteed under Alberta consumer protection legislation. In any conflict between this written policy and applicable provincial law, the governing law shall apply.
Contact Information
PopichCo Ventures Inc. | Elegant Jewelry Store
219 90 Ave SE Calgary Alberta T2J0A3 Canada