Last Updated: November 7, 2026
Business: Elegant Jewelry Store, operated by PopichCo Ventures Inc.
Location: 219 90 Ave SE, Calgary, Alberta, T2J 0A3, Canada
Email: contact@elegantjewelrystore.com
Thank you for shopping at Elegant Jewelry Store. We want customers to shop with confidence and understand how returns, refunds, cancellations, and damaged or incorrect orders are handled.
This policy applies to purchases made through elegantjewelrystore.com. Nothing in this policy limits your rights under applicable Canadian consumer protection laws.
14-Day Return Policy
We accept eligible return requests submitted within 14 calendar days of confirmed delivery.
To qualify for a standard return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Original tags, accessories, certificates, and included materials must be present, where applicable.
- Proof of purchase, such as an order number or confirmation email, must be provided.
Return requests received after 14 days may be declined unless otherwise required by applicable law.
Non-Returnable Items
The following items are generally excluded from voluntary returns:
- Pierced earrings and body jewelry for hygiene reasons.
- Gift cards.
- Clearance or final-sale merchandise.
- Custom-made, engraved, or personalized jewelry.
- Products clearly identified as non-returnable before purchase.
- Items showing wear, alteration, misuse, or damage occurring after delivery.
These exclusions do not override applicable legal rights relating to defective, damaged, misrepresented, or incorrectly supplied products.
How to Request a Return
To initiate a return:
- Email contact@elegantjewelrystore.com within 14 calendar days of delivery.
- Include your order number, product name, and reason for return.
- Provide photographs when reporting damage, defects, or an incorrect item.
- Wait for our support team to review your request and provide return instructions.
Do not send merchandise to our business address or any other location without receiving return instructions.
Returns sent without authorization may experience processing delays. This requirement does not restrict any applicable statutory rights.
Return Shipping Costs
For standard returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
If we confirm that an item arrived damaged, defective, or incorrect, we will arrange an appropriate remedy, including return shipping at our expense where applicable.
We recommend using a trackable shipping service for customer-paid returns.
Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.
We recommend reporting the issue within 7 calendar days of delivery to help us investigate promptly.
Please provide your order number, a description of the problem, and clear photographs where possible.
After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
The recommended seven-day reporting period does not eliminate or shorten any rights provided by applicable consumer protection legislation.
Refund Processing
Once an eligible return arrives at the designated return facility, we will inspect the merchandise and notify you of the outcome.
Approved refunds will be issued to the original payment method unless another arrangement is required by law or agreed upon.
We aim to process approved refunds within 5–10 business days. Your bank or payment provider may require additional time to post the credit.
Any refund required by applicable law will be handled within the legally required timeframe.
Order Cancellations
Customers may request cancellation until their order enters fulfillment processing.
To request cancellation, email contact@elegantjewelrystore.com immediately with your order number.
Once an order enters fulfillment processing, cancellation may no longer be possible because the order may already have been prepared for shipment or transferred to a fulfillment partner.
If cancellation is no longer available, customers may request a return after delivery, subject to the eligibility requirements in this policy.
If a cancellation is accepted before fulfillment processing begins, a refund will be issued to the original payment method.
Nothing in this section limits any applicable statutory cancellation rights.
Refused Deliveries and Undeliverable Packages
Customers are responsible for providing accurate and complete delivery information during checkout.
If an order is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts, reasonable carrier return charges or reshipping costs may apply where permitted by law.
We will review each situation individually before determining the available refund or reshipping options.
Payment Disputes and Chargebacks
We encourage customers to contact our support team when experiencing an order or payment issue so we can attempt to resolve it promptly.
Customers retain their rights to contact their payment provider, initiate an eligible payment dispute, or pursue other remedies available under applicable law.
We may provide relevant order records, delivery confirmation, and correspondence to payment providers when responding to disputes.
Canadian Orders and International Fulfillment
Elegant Jewelry Store currently accepts orders for delivery within Canada.
Some products may be shipped directly from international fulfillment partners.
Return instructions and authorized return destinations may vary depending on the product and fulfillment location.
Customers should not assume that merchandise must be returned to our Calgary business address.
Our Shipping Policy provides additional information about processing, delivery estimates, and order tracking.
Consumer Rights
This policy is intended to operate consistently with applicable Canadian federal and provincial consumer protection requirements.
Nothing in this policy excludes, restricts, or replaces consumer rights or remedies that cannot legally be waived.
Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.
Contact Information
Elegant Jewelry Store
Operated by PopichCo Ventures Inc.
219 90 Ave SE
Calgary, Alberta, T2J 0A3
Canada
Email: contact@elegantjewelrystore.com
Website: https://elegantjewelrystore.com
For return requests, order cancellations, refunds, or damaged merchandise, please contact our support team by email before shipping any items.