Shipping Policy

Shipping Locations

• Elegant Jewelry Store currently accepts orders from customers in Canada.
• Orders may be fulfilled and shipped directly from our international fulfillment partners, including suppliers and specialized jewelry fulfillment centers located in the USA, China, Korea, India, and the EU.
• Because products may ship internationally, delivery times can be longer than standard domestic shipping.

Order Processing

• Orders are generally processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or statutory holidays will generally begin processing on the next business day.
• Processing time is separate from shipping transit time.

Shipping Rates

• Shipping charges, if applicable, are calculated at checkout based on the product, delivery address, package characteristics, and available shipping method.
• From time to time, Elegant Jewelry Store may offer free-shipping promotions or other shipping offers. Any applicable promotion will be displayed on the website or during checkout.

Estimated Delivery Time

• International transportation
• Customs processing
• Weather
• Carrier delays
• Holidays and seasonal shipping volume
• Remote or rural delivery locations
• Other circumstances outside our control

International Fulfillment

• Your order may be shipped from an international fulfillment location.
• Your package may pass through multiple shipping facilities before reaching its final destination.
• Tracking information may take several days to become available or update.
• Multiple products in the same order may arrive in separate packages.
• The fulfillment location may vary depending on the product and inventory availability.

Order Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.
• Tracking updates can sometimes take several days to appear, particularly while a shipment is being transferred between international shipping networks.
• You can also check your shipment through our Track Your Order page.

Customs, Duties & Taxes

• Orders shipped internationally may be subject to customs clearance, import requirements, duties, taxes, brokerage charges, or other fees imposed by local authorities or the shipping carrier.
• Where applicable, these charges are the responsibility of the customer.
• Elegant Jewelry Store does not control customs processing times or charges imposed by government authorities or shipping carriers.
• Customers are responsible for providing accurate information required for delivery and customs processing.

Incorrect Shipping Address

• Customers are responsible for providing a complete and accurate shipping address when placing an order.
• Please carefully review your shipping information before completing your purchase.
• Because orders may enter processing shortly after purchase, there may be a limited opportunity to change or cancel an order after it has been placed.
• If you notice an address error, please contact us as soon as possible. Once an order has been shipped, we may be unable to change the delivery address.

Damaged Packages

1. The shipping package
2. The shipping label
3. The damaged jewelry piece
4. Any visible outer or inner damage

Lost or Missing Packages

• If tracking indicates that your package has been delivered but you cannot locate it, please first check around your property and with household members, neighbours, or your building’s designated delivery area.
• If you still cannot locate the package, contact us so we can assist with investigating the shipment.
• For packages delayed or lost during transit, Elegant Jewelry Store may work with the applicable shipping or fulfillment provider to investigate the shipment and determine an appropriate resolution.

Multiple Shipments

• If you purchase multiple products, your items may be shipped separately.
• This can happen when products are fulfilled by different suppliers or from different fulfillment locations.
• You may therefore receive multiple tracking numbers and packages for a single order, and you will not necessarily receive all products in your order at the same time.

Delivery Delays

• International shipments can occasionally experience delays beyond the estimated delivery timeframe.
• Elegant Jewelry Store is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, weather, transportation interruptions, or other unforeseen events.
• If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

Changes to This Shipping Policy

• Elegant Jewelry Store reserves the right to update or modify this Shipping Policy from time to time.
• Any changes will be posted on this page with an updated Last Updated date.

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