Return & Refund Policy

Last updated: January 1. 2026
Business Name: PopichCo
Location: 219 90 Ave SE Calgary Alberta T2J0A3 CANADA

Thank you for shopping with us. This policy outlines how returns, refunds, and cancellations are handled for purchases made through our website https://elegantjewelrystore.com. We are committed to operating in accordance with Alberta consumer protection legislation, including the Consumer Protection Act.

14-Day Return Policy

We accept returns within 14 calendar days of confirmed delivery.

To qualify for a return:

The item must be unused and in original condition
The item must be in its original packaging
All tags, accessories, and included materials must be present
Proof of purchase (order number or receipt) is required

Returns requested after 14 days of delivery will not be accepted unless required by law.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Clearance or final sale items
Custom or personalized products
Items marked as non-refundable at the time of purchase
Products that have been used, altered, or damaged after delivery

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return:

Email us at contact@elegantjewelrystore.com within 14 days of delivery.
Include your order number and reason for return.
Wait for confirmation and return instructions before shipping the item.

Unauthorized returns may not be accepted or refunded.

Return Shipping

Unless the return is due to our error (incorrect or defective item):

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method.

We are not responsible for items lost or damaged during return transit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery
Provide your order number and clear photos of the issue

If verified, we will offer a replacement or a full refund, including applicable shipping costs.

Refunds

Once your returned item is received and inspected:

You will be notified of approval or rejection
Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days

If returned items show signs of use or damage not caused during shipping, a partial refund may be issued.

Order Cancellations

Orders may be cancelled within 2 hours of purchase. After this period, orders may already be processed or shipped and cannot be cancelled.

Chargebacks & Payment Disputes

We are committed to resolving issues quickly and fairly. If you experience any problem with your order, please contact us before initiating a chargeback or payment dispute.

By placing an order on our website, you agree to the following:

You will contact us first to attempt resolution before filing a chargeback.
Filing a chargeback without first attempting resolution may delay your refund.
If a chargeback is filed for a delivered product that has not been returned according to this policy, we reserve the right to provide proof of delivery and order confirmation to the payment provider.

Fraudulent chargebacks may result in refusal of future service.

This clause does not limit your legal rights under Alberta law.

Refused Delivery Policy

If you refuse a delivery or fail to pick up a package from the courier service, resulting in the package being returned to us:

You will be responsible for any return shipping fees we incur.
Once the returned package is received, we will refund the purchase price, minus the original shipping cost and any return shipping fees incurred.
If the item was returned because of an error on your part (e.g., incorrect address, refusal to accept the package), we reserve the right to charge an additional handling fee for reshipping the item.

Please ensure that your shipping address is accurate and that someone is available to accept the delivery. If you have any concerns regarding delivery, please contact us before placing your order.

Your Rights Under Alberta Law

Nothing in this policy limits or excludes any rights you may have under Alberta’s consumer protection legislation. If there is any conflict between this policy and applicable law, the law will apply.

Contact Information

PopichCo | elegantjewelrystore.com

219 90 Ave SE Calgary Alberta T2J0A3 Canada

Email: contact@elegantjewelrystore.com